FAQ

To place an order on the website, choose the item, size and color, add it to your cart, fill in your contact details and select a convenient payment method. 
You can also place an order via Instagram, Telegram, Viber, WhatsApp or by phone.

You can pay for your order with a Visa or Mastercard bank card:
 • via LiqPay — for cards from Ukrainian and foreign banks.
 • cash on delivery, paying when you receive the parcel. Please note: Nova Poshta charges an additional fee for cash on delivery
 • installment payment from PrivatBank — up to 6 equal payments with no fee from the store.

For orders over 5000 ₴, shipping is free.
Shipping within Ukraine is paid by the recipient at the carrier's rates; you will see the exact amount when you receive the parcel. 
Delivery usually takes 1–4 days

International orders are shipped Monday through Friday.
We ship with:
 • Ukrposhta (estimated delivery time — 14–21 days) 
 • Nova Poshta (estimated delivery time — 7–10 days)
However, due to martial law in Ukraine, delivery times may vary.

Important points for international shipping: 

⦁ Customs duties and taxes are paid by the customer. 
Unfortunately, we cannot influence the amount of these fees and cannot tell you the exact amount in advance, as customs rules differ from country to country — we recommend checking the conditions in your country.

⦁ Exchange / return is possible within 14 days of receipt. All shipping and customs costs are covered by the customer. Refunds are issued within 1–10 business days after we receive the item.

Yes — you can return or exchange a purchased item if it didn't fit in color, size or style, within 14 days of receipt, provided the item has not been used and the tags and packaging are intact. Shipping costs are covered by the customer. 

After we receive and inspect the item, we will refund your money within 1–10 business days. If you paid for the order on the website, the money will go back to the same card. If you paid by bank transfer or cash on delivery, we will contact you to confirm the details

If you received a defective item, contact us and we will replace it at our expense.

Every product page includes the garment measurements and the model's measurements — we recommend relying on them, as the fit may vary depending on the style.
If you're unsure which size to choose, message us through any of the channels on the Contact page and we'll help you pick.

Yes, our LIBRE LEUR store is located in Odesa at: 1a Hretska St. 
Landmark — to the left of the Tysha café. 

Our clothing can be found at partner stores in various cities across Ukraine — Kyiv, Lviv, Kharkiv, Vinnytsia, Zaporizhzhia and others.
To find out where exactly you can buy our clothing in your city, contact us — we'll point you to the nearest partner store.

You can contact us by phone, email, Instagram, Viber, Telegram or WhatsApp — all the details are on the Contact page.